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Traka dans le monde
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Support client

Customer satisfaction

Customer satisfaction is our top priority - at Traka we pride ourselves on building long term partnerships - from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk.

On-line support

Traka maintains a comprehensive on-line user manual that is easily referenced. It is excellent for those moments when you need to find something out, or doing something quickly on an adhoc basis but, you can't quite remember how. It is also an excellent point of reference to find out more about the advanced capabilities of your system.

But, there are times when you might need just a little more personalised help - and that is why we have a team of dedicated support staff who run a telephone help-desk service both in the UK and in the US.

Telephone support

We believe in responding to our customer needs quickly and efficiently. That level of service does not stop once your system is in place, Traka provides on-going telephone support to help you resolve any issues you may have. More than that, should it be necessary, Traka have a fleet of engineers who can be on the road in minutes to your site in fully equipped vans - because we recognise it is the speed and efficiency in responding to a problem that ensures customer satisfaction.

A range of maintenance and extended warranty options are available for when your initial 12 months warranty expires.

Traka have a dedicated telephone number for direct communication with the UK help desk:- 0845 630 6300

"Any queries we've had have never been too slight, the after sales support has always been positive, no query is too small for Traka." 

The British Library


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